Terms & Conditions
Terms and Conditions
Please ensure you read and understand our Terms & Conditions fully before placing your order
August 2022
The following are terms and conditions of a legal agreement between you and 3Dteers, its affiliates and partner (collectively, “3Dteers”, “we”, “us” or “our”). These terms and conditions govern your use of the services we offer (“3Dteers Services” or “Services”) and the use of 3dteers.uk (the “3Dteers Website” or “Website”).
By using the 3Dteers website and service, you acknowledge to have read, understood and agree to be bound by these “Terms and Conditions” and to comply with all applicable laws and regulations. If you do not agree to these Terms and Conditions, you should not use the 3Dteers Services and Website.
3Dteers Services
The 3Dteers Services includes designing, printing and prototyping improvements on existing products as well as create new ones.
We produce all parts using Resin and FDM machines using materials like : PLA, ABS, ASA, TPU, PETG, poly carbonates, nylon, carbon fibre, various resins etc.
If your model is not producible or has features that may lead to unsatisfactory results of the production process, we will contact you and advise the changes that need to be made. If changes are not possible, a refund can be given providing that production has not commenced.
Models that do not qualify for 3D print need to be inspected by an expert 3D designer, who might – but not necessarily will – be able to turn your model into one that can be produced. Expert services are available through 3Dteers, you will be able to purchase them, also in combination with the 3D prints of your model. By purchasing expert services you will reduce, but not completely remove, the risks related to the potential non/limited-production of your model and the limits of the 3D printing technology, which might lead to unsatisfactory results of the 3D-print process.
You must be at least eighteen (18) years of age to use this Service. If you are under 18, you may use 3Dteers only with involvement of a parent or guardian. You must provide current, accurate identification, contact, and other information that may be required as part of the registration process and/or continued use of the Service.
Process
Once a query has been submitted, where to print an existing design or create a new one, our team will be in touch to gather more information about the design, material and printing charges.
Prices
Prices are inclusive of material chosen, print per hour and administrative charges. 3Dteers reserves the right to change its prices without prior notice. Such changes, however, will have no effect on orders completed before the posting of a new price. We do our best to prevent errors in the pricing. However, should an error occur, we are not bound by our offer and may cancel the order.
Payment and price
Payment must be made in full prior to printing. Lead times for the printing process start on completion of payment and not from the time of the upload. The cut-off for Express orders is any payment made before 3 pm on weekdays. The lead time for Orders paid after 3 pm will start from the next working day.
Payment should be made through the website portal, or through an invoice emailed out and should be paid by credit card.
Acceptance
After sending your order, we will send you an order confirmation to the email address with which you supplied with the upload. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order, we will contact you by email. You should verify the details in the confirmation email. If there are errors you should contact us as soon as possible by sending an email to our customer service.
Amendments to Order including Adding files/Changing files
After the acceptance and payment of the order, there can be no changes to the files or processes, excluding the addition or removal of post-processing services. Any changes are subject to a £10.00 + VAT admin charge which must be paid for before the change comes into effect.
Lead Times
Lead times are only estimates and NOT IN ANY WAY guaranteed. Infrequent and unpredictable factors like machine failure, power cuts and acts of God may cause orders to be delayed by a number of days.
Shipping
Your order will be delivered to your shipping address. We are not liable for incorrect shipping addresses, and no refunds are given if incorrect shipping addresses are given.
All packages are sent out in a protected box and by recorded delivery. In the event that packages are returned to us, we will resend them out, though this may incur additional charges.
In case of doubt, check the delivery address on any of the update notification emails you have been sent. We are not liable for any damage or cost caused by delay in shipping or delivery.
Change of shipping address is permitted, however, your model will be placed at the back of the queue for printing and lead times will recommence from the date of the address change unless otherwise stated.
Cancellation of your order, return of models
Due to the nature of our Services, you cannot cancel your order after it goes into production. Orders that contain non-refundable items are still cancellable, however, note that refund or cancellation will not apply to items in the order that are non-refundable.
If ordered on an Account once an invoice has been requested, any cancellations must be received within 48 hours. Failure in sending 3Dteers written confirmation of the cancellation will result in the order being added to that month’s accounts.
We are not responsible for your design should it not work or not fit the designed purpose unless what we provide is substantially dimensionally different to what has been supplied to us in STL format.
Minimum Guaranteed Thickness
Parts are guaranteed with a minimum wall thickness of 1 mm. We will print things thinner than 1 mm, but it is at your own risk. If these break in our hands, your hands, during delivery, or lost during the cleaning process, it will not be covered or reprinted for free. Although we do our best to check over every single model for printing, sometimes thinner parts can be missed, 3Dteers is not held responsible if the parts are missed and printed anyway which results in a failed or broken part.
Use of 3rd Party Companies
In certain circumstances, it may be necessary for 3Dteers to use a 3rd party company to complete orders or certain aspects of a job. e.g. finishing work.
Refund of Production Run Sample
If you are looking to place a production run with us but need a sample first, we are able to offer a refund of the sample order, up to the value of £40.00 + VAT excluding postage, once an order with a value of £500.00 excluding VAT and postage is placed with us for the same part, a refund can be issued. Only 1 sample refund is allowed per order, maximum refund amount is £40.00 + VAT.
Delays to Order
In some very rare circumstances there may be a delay to your order, in these circumstances there may be a variety of reasons which include, but are not limited to; failure of Quality Control due to discolouration or damage, machine failure, power cuts and ‘Acts of God’. If one or more of these issues do arise, we will re-print the affected files, but this may cause a delay to the order while we await the reprints. As these problems are always unforeseen, 3Dteers accepts no responsibility for missed deadlines and is under no obligation to offer a refund or any form of compensation.
Order Refunding or Reprinting
In the rare cases that orders must be reprinted or orders are to be refunded due to issues with the printed parts, all received items must be shipped back to 3Dteers, costs incurred are the responsibility of the client returning the package.
3Dteers will not begin the reprinting or refund the order until the package has been received and assessed for damage or any other anomalies. For this reason, 3Dteers recommends that orders are returned only via a tracked and recorded delivery service so that both parties have a record of the order being returned.
If 3Dteers believes that the parts originally supplied conform to our Terms and Conditions and were agreed upon in the order Disclaimer, 3Dteers will declare the order fit for purpose and will provide an explanation on the reasons why. No refund or reprint will be organised in this instance. Redelivery of the order is the responsibility of the client.
Any refunds or reprints that are agreed upon will complete within 10 working days unless otherwise stated, refunds or reprints are normally completed as quickly as possible.
Issues with Order/Complaints
Any issues that arise from any order that is placed with 3Dteers, must be made within 30 days of the order being received as per the tracking number provided at the time of dispatch. Failing to do so will waive all rights to any reprints or refunds. 3Dteers advises that you check all parts of your order when they arrive for any faults or issues regarding its service.
Trade Account Payments
On approved trade accounts, payment of invoices must be made in full without any deduction within 30 days of the date on the invoice and time shall be of the essence. Any extension of credit allowed to the customer may be changed or withdrawn at any time. Should there be any default with a due payment, the entire balance of the credit account shall be payable forthwith. In addition, the company may terminate the contract due to late payment, and that of any related credit account. We may at any time set off any amount owing to us by the customer against any amount payable by us to the customer.
Warranty
As 3Dteers is independent of the design of the part, 3Dteers offers NO warranty on any parts and does not insure against design in any way.
Fit for Purpose
All parts that 3Dteers manufactures are manufactured to a suitable standard. However, 3Dteers stresses that any part manufactured for any other purpose than that of prototyping should be submitted for testing by the relevant regulating bodies. 3Dteers accepts no responsibility for parts used for any other purpose than prototyping. 3Dteers recommends that parts are certified for their use and deemed fit for purpose.
Intellectual property
The Client represents and warrants to 3Dteers that any elements of text, graphics, images, designs, trademarks or other material supplied or disclosed to 3Dteers are the property of the Client or the Client has permission from the rightful owner to use each of those elements and that 3Dteers its use of such material shall not infringe the intellectual property rights of any third party. 3Dteers will inform the relevant governing bodies in the event that it finds itself in possession of an illegal image. Any product produced by 3Dteers for the Client using or containing anything supplied or disclosed by the Client which infringes the intellectual property rights of any third party will remain the liability of the Client and the Client will indemnify and keep indemnified 3Dteers against any loss, damage claim or expense arising out of such infringement.
Where all sums owed to us under this agreement have been received, 3Dteers will assign to the Client all intellectual property rights (including copyright) in the final product as are owned by us and capable of assignment. All images, text, layouts, website scripts and source code appearing on or associated with our websites are copyright of 3Dteers. All media published on our websites remain the intellectual property of 3Dteers 3Dteers shall have the right to use the Client’s name & logo royalty-free in its own marketing material.
Retention of title
All goods or services sold or supplied by 3Dteers remain our property until payment is made in full. Though the intellectual property of files is under the ownership of the client, data files and drawings produced will remain the property of 3Dteers until a release fee is agreed.
Warranties and liabilities
3Dteers warrants that to the best of its knowledge and belief the final product shall not infringe any third-party rights or be in any way contrary to English law. All other warranties or representations whether express, implied or statutory, with respect to our service, including, without limitation, any implied warranties of merchantability, accuracy, fitness for a particular purpose, or non-infringement are hereby excluded to the maximum extent permitted by law. No oral or written information or advice given by us shall create a warranty. 3Dteers maximum aggregate liability to the Client under this agreement shall in no circumstances exceed an amount equal to the total amount actually paid by the Client under this agreement. In no event shall 3Dteers be liable to the Client for any loss of business, loss of opportunity, profits or goodwill or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or we had been made aware of the possibility of the Client incurring such a loss. The Client shall indemnify and keep indemnifying 3Dteers from and against any and all damage, loss, costs, expenses (including legal costs and expenses) and liability whether civil or criminal which we may incur or suffer resulting from any act, neglect or default of the Client or its agents, employees or licensees, or the infringement of the intellectual property rights of any third party.
Confidential information
The parties agree to treat as secret and confidential and not at any time for any reason during or after the termination of the agreement to disclose or permit to be disclosed or made use of any confidential information concerning the other’s business which they may acquire in the course of the agreement.
The above restrictions shall not prevent: (a) the disclosure of information if required by law; or (b) the disclosure of information which is already in the public domain otherwise than through unauthorised disclosure by the Consultancy.
General
Amendment: Any valid alteration to or variation of this agreement must be in writing and signed on behalf of each of the parties by a duly authorised representative.
No Waiver: No failure of either party to enforce at any time or for any period any term or condition of the agreement shall constitute a waiver of such term or of that party’s right later to enforce all terms and conditions of the agreement.
Severance: If any provision of the agreement is declared by any judicial or other competent authority to be illegal, void, voidable or otherwise unenforceable, or indication of the same is received by either of the parties from any relevant competent authority, such provision shall be deemed severed from the agreement and the remaining terms of the agreement shall remain in full force and effect.
Force Majeure: Neither party shall be liable for any delay in performing or failure to perform its obligations under the agreement to the extent that and for so long as the delay or failure results from any cause or circumstance whatsoever beyond its reasonable control (an “event of force majeure”) provided that the event of force majeure is not due to the fault or negligence of that party. Each party shall use its reasonable endeavours to minimise the effects of any event of force majeure. The Client’s obligation to pay all amounts due under this agreement is explicitly excluded from the provisions of this clause.
Jurisdiction: The agreement is governed by and is to be construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Use of the 3Dteers Website
Copyright and all other proprietary rights in the content of the Website (including but not limited to software, audio, video, text and photographs and excluding all User Generated Content) rest with 3Dteers or its licensors. All rights in the content not expressly granted herein are reserved.
User-Generated Content
The term “User Generated Content” when used in this Terms and Conditions shall mean any content uploaded to the Website by you, including but not limited to all uploaded 3D designs, pictures of your 3D objects, pictures of any model, comments on the Website, specifications provided in your order as well as the printed model we create for you based on your User Generated Content. All User Generated Content should not be or contain abusive, harassing, threatening, defamatory, obscene, fraudulent, deceptive, misleading, offensive, pornographic, illegal or unlawful information or be likely to infringe or infringing on any intellectual property rights. Intellectual property rights mean copyright, patent, registered design, design right, trademark, trade secret or any other proprietary or industrial right.
3Dteers has no obligation to review the User Generated Content and can in no way be held responsible for the content of the User Generated Content.
ALL data created/supplied by you remains your own intellectual property, unless you grant us your permission to distribute and share images and information of your parts, this does not include distributing the 3D file(s) that you have supplied us with. By paying for your order you agree that if necessary we are able to outsource your 3D data to one of our carefully selected partners, who they themselves are covered under ours and their own non-disclosure agreements that they won’t be able to use any of your data without first seeking your permission.
Intellectual Property Rights of 3D Designs/Models/Prints
You, as a designer, retain ALL your intellectual property rights in your 3D design, including without limitation any derivative works like 3D renders. Except for the rights and licenses specified below, 3Dteers shall NOT use, modify, display or distribute your 3D design or derivatives thereof. By uploading your 3D design, you warrant that it is either your original creation and not copied from any third party and/or entity or that you own the intellectual property rights of the design. You warrant that your User Generated Content will not infringe the intellectual property rights of third parties. Should your User Generated Content nevertheless be found to be infringing and/or in violation of any law, you will defend 3Dteers against third-party claims, and be held liable for all (direct and indirect) damages and costs incurred by 3Dteers with respect to such claims.
We retain the right to review and refuse any order when it, at our own discretion, appears to infringe third party intellectual property rights.
We are happy to sign non-disclosure/confidentiality agreements where necessary.
Consent to Use of Personal Data
By using our Services you agree that 3Dteers may collect and use personal data about you. Such information collected through this Website shall only be used for our own records and will never be sent, sold or distributed to any third parties without consent.
Limitation of Liability
These Terms and Conditions set out the full extent of our obligations and liabilities in respect of the 3Dteers Services. Save as set out below, there are no warranties, conditions or other terms that are binding on us regarding the supply of Services except as expressly stated in these Terms and Conditions. Any warranty, condition or other term arising out of or in connection with the Services or the delivered models which might otherwise be implied into or incorporated into these Terms and Conditions by statute, common law, laws applicable in the country where you ordered the Services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded.
3Dteers WILL NOT BE LIABLE FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, PUNITIVE OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, WARRANTY OR OTHERWISE.OUR MAXIMUM AGGREGATE LIABILITY UNDER THESE TERMS AND CONDITIONS WHETHER IN TORT (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL IN NO CIRCUMSTANCES EXCEED THE FEE RECEIVED FROM YOU BY 3Dteers FOR THE RELEVANT ORDER.
Indemnification
You agree to indemnify and hold 3Dteers, its partners, affiliates, distributors, dealers, agents and its and their employees harmless from and against all liabilities, costs, damages and expenses (including reasonable attorney’s fees) arising from or relating to any claims that result from your breach of these Terms and Conditions.
Change of the Website, the Services and these Terms and Conditions
3Dteers reserves the right to make changes to the Website, the Services and these Terms and Conditions at any time. Such amended Terms and Conditions shall be effective upon posting on this Website and will have no effect on sales that were completed before such posting. We will make reasonable efforts to post notices regarding any changes to these Terms and Conditions. Please check the Terms and Conditions published on this Website regularly to ensure that you are aware of all terms governing the Website and the Service.
Miscellaneous
These Terms and Conditions, together with the Privacy Statement and any other policies, guidelines, or FAQs posted by 3Dteers represents the complete and exclusive agreement relating to the subject matter hereof which supersedes any proposal or prior agreement, oral or written and any other communications between you and 3Dteers. No amendment of these Terms and Conditions shall be binding upon 3Dteers unless in writing and signed by 3Dteers. If any provision is held to be void or unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable, and the invalidity or unenforceability of such provision shall not affect the validity or enforceability of any other provision of these Terms and Conditions.
CONTACT
e: info@3dteers.uk